FAQs
FAQs

Orders

If you are interested in Vico's products, just send a request by submitting a quote form on our website. Or contact our sales representative by emailing sales@vicoimaging.com.

We're able to mass produce to meet all your project needs, meanwhile, welcome small orders. No MOQ.

You can submit an inquiry form on the Contact Us page. Our sales team will give a reply in 24 hours and assist you in placing an order.

Payment

You can make payments via T/T transfer. Please contact our sales representatives to get the payment details.

No, Vico is not registered on the Alibaba platform, but there are other payment options available. As one of the top ranking companies in the machine vision industry, Vicoimaging is always reliable and is open to providing you with a company license for security checking.

Service

Of course. We offer a 24-month warranty for our products with technical support. Any defective product can be sent back for free repair. The shipping cost of sending it back shall be covered by buyers.

We offer shipping service by air, by sea, by truck, or by railway, depending on which country you're from. Vico team provides 3 shipping methods' quotation at least for your choice. You can compare and choose the best one with less shipping cost, fast delivery time and the most convenient way.
For express, there are DHL, FedEx, TNT, Aramex and UPS available.

For in stock goods, it can be shipped in 3-7 days when the payment is confirmed receipt.

It takes around 15 days for bulk order and 10-15 business days for OEM orders.

Scroll to Top